Return & Exchange Policy

Return Authorization Required

No returns will be accepted without prior written authorization from Connect Auto Salvage.

Customers must obtain a Return Merchandise Authorization ("RMA") before returning any item.

Unauthorized returns may be refused and returned to the sender at the customer's expense.

Return Conditions

To qualify for return consideration:

The return request must be submitted within the applicable warranty period.
The part must be returned in the same condition in which it was received.
The original identifying marks, labels, and inventory tags must remain intact.
The part must not be altered, disassembled, modified, damaged, painted, or installed improperly.
Connect Auto Salvage reserves the right to inspect all returned merchandise before approving any exchange, credit, or refund.

Non-Returnable Items

The following items are sold AS-IS and are not eligible for return, exchange, or refund unless shipped incorrectly by Connect Auto Salvage:

Body parts
Wheels and rims
Glass
Special-order items
Custom-order items
Parts approved through customer photographs
Parts damaged due to improper installation or misuse
Exchanges

When available, Connect Auto Salvage may offer a replacement part in lieu of a refund.

Replacement inventory availability is not guaranteed.

Customers are responsible for return shipping unless otherwise approved by Connect Auto Salvage in writing.